FAQs

In order to be eligible you will need to provide a UK/EU photo driving licence and meet the following criteria -  Have held a valid full UK manual gearbox licence for over 2 years Be over 25 years old Have no more than 8 penalty points Have had no more than 2 at fault accidents in the last 3 years Have not had any criminal convictions in the last 5 years or have any prosecutions pending Are not employed in an insurance categorised 'high risk' career such as a professional sports person o...

We have a Mercedes Specialist in our group called Waterhouse, which is based in Braintree. Please contact them on 01376 329200 or visit waterhousebraintree.co.uk As far as other vehicles, we are trained and very experienced in Volkswagen, Audi, SEAT, Cupra and Skoda vehicles but have lesser knowledge of other vehicles and no access to their technical information. Therefore, while we are very flattered when asked, we regret we have to respectfully decline.  ...

Either call our Bishop's Stortford or Chelmsford branch or simply click the 'Book a Service/Repair' button shown on any page of our website. Enter your registration, select your Service or Repair, provide us a few final details and we'll contact you to confirm if your requested appointment date is available.  

Genuine parts have been tested and produced by your Volkswagen Group manufacturer and are therefore are best suited for your vehicle, providing the highest levels of safety and reliability. Genuine parts have a 2 year, unlimited mileage warranty* On occasions we can suggest aftermarket parts made by reputable makers who are known to produce parts and supply to the factory.    *Service items such as wiper blades and shock absorbers have a more limited warranty as they are subject to wear and t...

Yes, for Audi and Skoda vehicles from late 2012 and Volkswagen, SEAT and Cupra models from late 2016, we can update your digital service and repair record directly with your respective manufacturer and we print a certificate of confirmation. These certificates build up your service history record and in some cases the details can also be viewed via the manufacturers' phone app (please see their website for details if applicable).

Through our factory diagnostic equipment and systems we have full access to up to date Technical Product Information (TPI) bulletins released by the factory. When the manufacturer becomes aware of a concern, they will produce an online document available to us to reduce the diagnostic time and lead to a more efficient repair. This information comes from reports filed by the network of dealers worldwide, or where the factory has researched the concern themselves. The TPI may ask us to carry out ...

Generic data readers can obtain the fault codes stored in the vehicle memory where as our factory VAS computers can advance to the next level of diagnosis, through a process called Guided Fault Finding (GFF).  Through a series of predetermined tests set up by the factory, our Technicians can follow the procedures to eliminate correctly working components from being at fault. With the intervention of the Technician checking wiring for lives and earths or mechanical items for operating funct...

Not all engines have a cambelt (also known as a timing or toothed belt) as some have a chain drive instead. Please contact us so we check the layout of your vehicle.  If you do have a cambelt it is recommended that it is changed after 5 years or a high mileage (generally 80,000-120,000 miles), whichever comes first. While it is rare for them to break, if they do so, it would in most cases cause serious damage to your engine, sometimes resulting in a complete replacement. As some belts run the...

Yes, even though we are all trained in the same way and have the same equipment and computers as main dealers, due to our lower overheads our labour rates are 50% less than theirs. Many of our repairs have fixed prices and we always use genuine parts, unless you ask us to fit otherwise.

No, absolutely not as we follow the manufacturers' schedule, use genuine parts and update the digital service record. Our tools and equipment are the same as are used in the factory and main dealers. We are all group trained and attend courses at the Volkswagen Group head office in Milton Keynes.

During a routine Minor Service we check and adjust all lights and levels and tyre pressures, change the engine oil and filter (excluding Electric Vehicles) and carry out a full inspection of your brakes, steering and suspension. We then update your service book (if applicable). For Audi and Skoda vehicles from late 2012 onwards and SEAT, Cupra and Volkswagen vehicles from later 2016 onwards, we update the online digital records directly with the manufacturer and print a certificate of confirmati...

We open from 8.30am to 5.30pm, Monday to Friday. We are closed at weekends and Bank Holidays.

We open from 8.30am to 5.30pm, Monday to Friday. We are closed at weekends and Bank Holidays.

Our address is 12B Baynes Place, Waterhouse Business Park, Chelmsford CM1 2QX. At the traffic lights outside Wickes on Waterhouse Lane, turn in beside the store and take the first left as if you are trying to enter the car park. Volvo Chelmsford will be on your right and you should take the first right after Volvo. Now just drive to the end of the road and we are straight ahead through the metal gates. 

The address for our Bishop's Stortford branch is Unit 7, Stort Valley, Stansted Road, Bishop's Stortford CM23 2TU. On the Stansted Road, approaching from the A120/Stansted, you will see The Range (was Homebase) and Wickes on your left and the currently closed BMW showroom on your right. Take the first right after BMW and Magnet Kitchens and you will be turning into the Mercedes dealer. Now just follow the road round, past Halfords and we are the last unit on the right. Just pull up in front of ...