What is a Technical Product Information (TPI) bulletin?

Through our factory diagnostic equipment and systems we have full access to up to date Technical Product Information (TPI) bulletins released by the factory.

When the manufacturer becomes aware of a concern, they will produce an online document available to us to reduce the diagnostic time and lead to a more efficient repair. This information comes from reports filed by the network of dealers worldwide, or where the factory has researched the concern themselves. The TPI may ask us to carry out a software update, tell us to replace revised parts and components or explain other ways in which the customer experience can be enhanced.