Electric Vehicles (EV's)

Electric Vehicles (EV's)

Qualified Technicians

We are fully equipped to attend to any Service or Repair need for your Full EV or Hybrid vehicle. 

We have invested in the latest equipment and our Technicians are trained and certified to the highest industry standards, in order to safely work on your Electric Vehicle. 

  • Service, Repair, Diagnostic and MOT
  • Fully qualified and certified EV Technicians
  • Latest tools and factory diagnostic equipment¬†
  • Labour rates over half that of Main Dealers
  • Technician produced video of additional repairs if applicable¬†
  • Full access to repair information, wiring diagrams and latest factory Technical Product Information (TPI) bulletins
  • Genuine Parts with a 2-year unlimited warranty
  • Third party extended warranty companies contacted and authority requested on your behalf

 

Meet our team

Meet our team

Meet the team

FAQs

  • Do you work on other makes of cars?

    We have a Mercedes Specialist in our group called Waterhouse, which is based in Braintree. Please contact them on 01376 329200 or visit waterhousebraintree.co.uk

    As far as other vehicles, we are trained and very experienced in Volkswagen, Audi, SEAT, Cupra and Skoda vehicles but have lesser knowledge of other vehicles and no access to their technical information. Therefore, while we are very flattered when asked, we regret we have to respectfully decline.

     

  • How can I make a booking for Service or Repair?

    Either call our Bishop's Stortford or Chelmsford branch or simply click the 'Book a Service/Repair' button shown on any page of our website. Enter your registration, select your Service or Repair, provide us a few final details and we'll contact you to confirm if your requested appointment date is available.  

  • Do you update online Digital Service Records?

    Yes, for Audi and Skoda vehicles from late 2012 and Volkswagen, SEAT and Cupra models from late 2016, we can update your digital service and repair record directly with your respective manufacturer and we print a certificate of confirmation. These certificates build up your service history record and in some cases the details can also be viewed via the manufacturers' phone app (please see their website for details if applicable).

  • Is your labour rate really half that of main dealers?

    Yes, even though we are all trained in the same way and have the same equipment and computers as main dealers, due to our lower overheads our labour rates are 50% less than theirs. Many of our repairs have fixed prices and we always use genuine parts, unless you ask us to fit otherwise.

  • Is my warranty affected by you servicing a vehicle under 3 years old?

    No, absolutely not as we follow the manufacturers schedule, use genuine parts and update the digital service record. Our tools and equipment are the same as are used in the factory and main dealers. We are all group trained and attend courses at the Volkswagen Group head office in Milton Keynes.

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