About us & meet the team

About us & meet the team

Volkswagen, Audi, SEAT, Cupra and Skoda specialist 

Based in the Stort Valley Estate, Bishop's Stortford and Waterhouse Business Park, Chelmsford, we have established ourselves as the leading specialist for Volkswagen Group vehicles in Essex and Hertfordshire.

Using the latest manufacturers' tools and diagnostic equipment, we offer Service, Repairs, Diagnostics and MOT's for your Volkswagen car or commercial, Audi, SEAT, Cupra and Skoda.

Started in 2010 by Jamie Hinton, a Master and Licence Technician and Julian Cowell, a Volkswagen Qualified Technician, the company rapidly grew from a 2 to a 6 bay workshop in Chelmsford. Nigel Gray joined VWAuditec in 2017 to open the Bishop's Stortford branch, having spent over 25 years with the Volkswagen Group brand as a Service and General Manager.

In 2024 Waterhouse Mercedes in Braintree became part of the group. Contact 01376 329200 or visit waterhousebraintree.co.uk

 

About us & meet the team

Bishop's Stortford

Meet the team at our Bishop's Stortford branch

Our team

  • Mark Collins

    Reception Manager

    Mark has over 32 years of Volkswagen Group main dealer experience and heads up our reception team at Bishop's Stortford

    Mark Collins

    Mark Collins

    Reception Manager

    Mark has over 32 years of Volkswagen Group main dealer experience and heads up our reception team at Bishop's Stortford

    Mark Collins
  • Matt Riley

    Audi Master Technician

    Matt has over 20 years Audi and Volkswagen experience and is qualified to the highest Master level status. Matt is full trained to... Read more

    Matt Riley

    Matt Riley

    Audi Master Technician

    Matt has over 20 years Audi and Volkswagen experience and is qualified to the highest Master level status. Matt is full trained to level 4 for hybrid and full EV vehicles for Service and Repairs. He is also a R8 and RS certified specialist 

    Matt Riley
  • Craig Bunn

    Volkswagen Car and Commercial Master Technician

    Craig is a Master Technician, the highest level of qualification available from the factory. He has been working on Volk... Read more

    Craig Bunn

    Craig Bunn

    Volkswagen Car and Commercial Master Technician

    Craig is a Master Technician, the highest level of qualification available from the factory. He has been working on Volkswagen cars and commercial vehicles in main dealers for 20 years before joining VWAuditec in 2018

    Craig Bunn
  • Mark Bradley

    Technician

    Mark is a highly experienced Technician, joining us in 2019, having spent 15 years with a BMW main dealer

    Mark Bradley

    Mark Bradley

    Technician

    Mark is a highly experienced Technician, joining us in 2019, having spent 15 years with a BMW main dealer

    Mark Bradley
  • Kit Stevens

    Technician

    Kit joined in 2018 having completed a 5 year apprenticeship with BMW

    Kit Stevens

    Kit Stevens

    Technician

    Kit joined in 2018 having completed a 5 year apprenticeship with BMW

    Kit Stevens
  • Paul Slater

    Technician

    Paul started in 2024 having spent the last 10 years at Stansted Audi and 12 years at L J Sheppard Volkswagen

    Paul Slater

    Paul Slater

    Technician

    Paul started in 2024 having spent the last 10 years at Stansted Audi and 12 years at L J Sheppard Volkswagen

    Paul Slater
  • Simone Murray

    Accountant

    Simone is our accountant at Bishop's Stortford

    Simone Murray

    Simone Murray

    Accountant

    Simone is our accountant at Bishop's Stortford

    Simone Murray
  • Nigel Gray

    Director (Bishop's Stortford)

    Nigel has 28 years of Volkswagen Group experience as a Service and General Manager

    Nigel Gray

    Nigel Gray

    Director (Bishop's Stortford)

    Nigel has 28 years of Volkswagen Group experience as a Service and General Manager

    Nigel Gray
Bishop's Stortford
Unit 7, Stort Valley Stansted Road Bishop's Stortford Hertfordshire CM23 2TU

Bishop's Stortford FAQs

FAQs

  • Where is the Bishop's Stortford branch?

    The address for our Bishop's Stortford branch is Unit 7, Stort Valley, Stansted Road, Bishop's Stortford CM23 2TU.

    On the Stansted Road, approaching from the A120/Stansted you will see Homebase and Wickes on your left and BMW on your right. Take the first right after BMW and you will be turning into the Mercedes dealer. Now just follow the road around, past Halfords and we are the last unit on the right. Just pull up in front of the building please and come into reception.

  • What are your opening hours for Bishop's Stortford?

    We open from 8.30am to 5.30pm, Monday to Friday. Although we are not onsite on Saturdays, we can take your booking or help with an enquiry on the phone from 8.30am to 12.30pm. We are closed on Sunday. 

  • Do you work on other makes of cars?

    We have a Mercedes Specialist in our group called Waterhouse, which is based in Braintree. Please contact them on 01376 329200 or visit waterhousebraintree.co.uk

    As far as other vehicles, we are trained and very experienced in Volkswagen, Audi, SEAT, Cupra and Skoda vehicles but have lesser knowledge of other vehicles and no access to their technical information. Therefore, while we are very flattered when asked, we regret we have to respectfully decline.

     

  • How can I make a booking for Service or Repair?

    Either call our Bishop's Stortford or Chelmsford branch or simply click the 'Book a Service/Repair' button shown on any page of our website. Enter your registration, select your Service or Repair, provide us a few final details and we'll contact you to confirm if your requested appointment date is available.  

  • Do you update online Digital Service Records?

    Yes, for Audi and Skoda vehicles from late 2012 and Volkswagen, SEAT and Cupra models from late 2016, we can update your digital service and repair record directly with your respective manufacturer and we print a certificate of confirmation. These certificates build up your service history record and in some cases the details can also be viewed via the manufacturers' phone app (please see their website for details if applicable).

  • Is your labour rate really half that of main dealers?

    Yes, even though we are all trained in the same way and have the same equipment and computers as main dealers, due to our lower overheads our labour rates are 50% less than theirs. Many of our repairs have fixed prices and we always use genuine parts, unless you ask us to fit otherwise.

  • Is my warranty affected by you servicing a vehicle under 3 years old?

    No, absolutely not as we follow the manufacturers' schedule, use genuine parts and update the digital service record. Our tools and equipment are the same as are used in the factory and main dealers. We are all group trained and attend courses at the Volkswagen Group head office in Milton Keynes.

Chelmsford

Meet the team at our Chelmsford branch

Our team

  • Ian Wright

    Reception Manager

    Ian started in 2023 as our Reception Manager following 15 years in car sales at Chelmsford Volkswagen

    Ian Wright

    Ian Wright

    Reception Manager

    Ian started in 2023 as our Reception Manager following 15 years in car sales at Chelmsford Volkswagen

    Ian Wright
  • Kerry Jones

    Service Advisor

    Kerry is a Service Advisor and joined us in 2022 having previously worked with Porsche and Audi in Chelmsford and Harold Wood... Read more

    Kerry Jones

    Kerry Jones

    Service Advisor

    Kerry is a Service Advisor and joined us in 2022 having previously worked with Porsche and Audi in Chelmsford and Harold Wood

    Kerry Jones
  • Martyn Reeve

    Service Advisor

    Martyn is a Service Advisor and has 8 years experience with VWAuditec. He is very knowledgable on all technicial aspests of Volksw... Read more

    Martyn Reeve

    Martyn Reeve

    Service Advisor

    Martyn is a Service Advisor and has 8 years experience with VWAuditec. He is very knowledgable on all technicial aspests of Volkswagen Group vehicles 

    Martyn Reeve
  • Matthew Church

    Technician

    Matt has been working on Volkswagen vehicles for over 22 years, having joined many of us who worked at Chelmsford Volkswagen (Nige... Read more

    Matthew Church

    Matthew Church

    Technician

    Matt has been working on Volkswagen vehicles for over 22 years, having joined many of us who worked at Chelmsford Volkswagen (Nigel Grogan/Lind/Inchcape) together 

    Matthew Church
  • Oliver Wiseman

    Technician

    Olly joined our highly experienced workshop team in 2023 having worked for Kia for 5 years and Volvo for 4 years

    Oliver Wiseman

    Oliver Wiseman

    Technician

    Olly joined our highly experienced workshop team in 2023 having worked for Kia for 5 years and Volvo for 4 years

    Oliver Wiseman
  • George Fordham

    Technician

    George started as an apprentice with Volkswagen when he was 16 years old and 18 years later is still enjoying his roll as a highly... Read more

    George Fordham

    George Fordham

    Technician

    George started as an apprentice with Volkswagen when he was 16 years old and 18 years later is still enjoying his roll as a highly experienced and qualified technician 

    George Fordham
  • Julia Perks

    Accountant

    Julia is our accountant at Chelmsford and also works at our sister Mercedes branch in Braintree (Waterhouse Cars)

    Julia Perks

    Julia Perks

    Accountant

    Julia is our accountant at Chelmsford and also works at our sister Mercedes branch in Braintree (Waterhouse Cars)

    Julia Perks
  • Jamie Hinton

    Director & Master Technician

    Jamie is a certified Master Technician, the highest achievable qualification in the motor trade. He has been with the Volkswagen g... Read more

    Jamie Hinton

    Jamie Hinton

    Director & Master Technician

    Jamie is a certified Master Technician, the highest achievable qualification in the motor trade. He has been with the Volkswagen group for 24 years

    Jamie Hinton
  • Julian Cowell

    Director

    Julian has 30 years of Volkswagen and Audi experience having worked at Nigel Grogans (which later became Lind and then Inchcape) V... Read more

    Julian Cowell

    Julian Cowell

    Director

    Julian has 30 years of Volkswagen and Audi experience having worked at Nigel Grogans (which later became Lind and then Inchcape) Volkswagen Chelmsford. He is a qualified Volkswagen Technician 

    Julian Cowell
Chelmsford
12B Baynes Place Waterhouse Business Park Chelmsford Essex CM1 2QX

Chelmsford FAQs

FAQs

  • Where is the Chelmsford branch?

    Our address is 12B Baynes Place, Waterhouse Business Park, Chelmsford CM1 2QX.

    At the traffic lights outside Wickes on Waterhouse Lane, turn in beside the store and take the first left as if you are trying to enter the car park. Volvo Chelmsford will be on your right and you should take the first right after Volvo. Now just drive to the end of the road and we are straight ahead through the metal gates. 

  • What are your opening hours for Chelmsford?

    We open from 8.30am to 5.30pm, Monday to Friday. Although we are not onsite on Saturdays, we can take your booking or help with an enquiry on the phone from 8.30am to 12.30pm. We are closed on Sunday.

  • Do you work on other makes of cars?

    We have a Mercedes Specialist in our group called Waterhouse, which is based in Braintree. Please contact them on 01376 329200 or visit waterhousebraintree.co.uk

    As far as other vehicles, we are trained and very experienced in Volkswagen, Audi, SEAT, Cupra and Skoda vehicles but have lesser knowledge of other vehicles and no access to their technical information. Therefore, while we are very flattered when asked, we regret we have to respectfully decline.

     

  • How can I make a booking for Service or Repair?

    Either call our Bishop's Stortford or Chelmsford branch or simply click the 'Book a Service/Repair' button shown on any page of our website. Enter your registration, select your Service or Repair, provide us a few final details and we'll contact you to confirm if your requested appointment date is available.  

  • Do you update online Digital Service Records?

    Yes, for Audi and Skoda vehicles from late 2012 and Volkswagen, SEAT and Cupra models from late 2016, we can update your digital service and repair record directly with your respective manufacturer and we print a certificate of confirmation. These certificates build up your service history record and in some cases the details can also be viewed via the manufacturers' phone app (please see their website for details if applicable).

  • Is your labour rate really half that of main dealers?

    Yes, even though we are all trained in the same way and have the same equipment and computers as main dealers, due to our lower overheads our labour rates are 50% less than theirs. Many of our repairs have fixed prices and we always use genuine parts, unless you ask us to fit otherwise.

  • Is my warranty affected by you servicing a vehicle under 3 years old?

    No, absolutely not as we follow the manufacturers' schedule, use genuine parts and update the digital service record. Our tools and equipment are the same as are used in the factory and main dealers. We are all group trained and attend courses at the Volkswagen Group head office in Milton Keynes.

  • Bishop's Stortford

    Bishop's Stortford

    Meet the team at our Bishop's Stortford branch

    Our team

    • Mark Collins

      Reception Manager

      Mark has over 32 years of Volkswagen Group main dealer experience and heads up our reception team at Bishop's Stortford

      Mark Collins

      Mark Collins

      Reception Manager

      Mark has over 32 years of Volkswagen Group main dealer experience and heads up our reception team at Bishop's Stortford

      Mark Collins
    • Matt Riley

      Audi Master Technician

      Matt has over 20 years Audi and Volkswagen experience and is qualified to the highest Master level status. Matt is full trained to... Read more

      Matt Riley

      Matt Riley

      Audi Master Technician

      Matt has over 20 years Audi and Volkswagen experience and is qualified to the highest Master level status. Matt is full trained to level 4 for hybrid and full EV vehicles for Service and Repairs. He is also a R8 and RS certified specialist 

      Matt Riley
    • Craig Bunn

      Volkswagen Car and Commercial Master Technician

      Craig is a Master Technician, the highest level of qualification available from the factory. He has been working on Volk... Read more

      Craig Bunn

      Craig Bunn

      Volkswagen Car and Commercial Master Technician

      Craig is a Master Technician, the highest level of qualification available from the factory. He has been working on Volkswagen cars and commercial vehicles in main dealers for 20 years before joining VWAuditec in 2018

      Craig Bunn
    • Mark Bradley

      Technician

      Mark is a highly experienced Technician, joining us in 2019, having spent 15 years with a BMW main dealer

      Mark Bradley

      Mark Bradley

      Technician

      Mark is a highly experienced Technician, joining us in 2019, having spent 15 years with a BMW main dealer

      Mark Bradley
    • Kit Stevens

      Technician

      Kit joined in 2018 having completed a 5 year apprenticeship with BMW

      Kit Stevens

      Kit Stevens

      Technician

      Kit joined in 2018 having completed a 5 year apprenticeship with BMW

      Kit Stevens
    • Paul Slater

      Technician

      Paul started in 2024 having spent the last 10 years at Stansted Audi and 12 years at L J Sheppard Volkswagen

      Paul Slater

      Paul Slater

      Technician

      Paul started in 2024 having spent the last 10 years at Stansted Audi and 12 years at L J Sheppard Volkswagen

      Paul Slater
    • Simone Murray

      Accountant

      Simone is our accountant at Bishop's Stortford

      Simone Murray

      Simone Murray

      Accountant

      Simone is our accountant at Bishop's Stortford

      Simone Murray
    • Nigel Gray

      Director (Bishop's Stortford)

      Nigel has 28 years of Volkswagen Group experience as a Service and General Manager

      Nigel Gray

      Nigel Gray

      Director (Bishop's Stortford)

      Nigel has 28 years of Volkswagen Group experience as a Service and General Manager

      Nigel Gray
    Bishop's Stortford
    Unit 7, Stort Valley Stansted Road Bishop's Stortford Hertfordshire CM23 2TU

    Bishop's Stortford FAQs

    FAQs

    • Where is the Bishop's Stortford branch?

      The address for our Bishop's Stortford branch is Unit 7, Stort Valley, Stansted Road, Bishop's Stortford CM23 2TU.

      On the Stansted Road, approaching from the A120/Stansted you will see Homebase and Wickes on your left and BMW on your right. Take the first right after BMW and you will be turning into the Mercedes dealer. Now just follow the road around, past Halfords and we are the last unit on the right. Just pull up in front of the building please and come into reception.

    • What are your opening hours for Bishop's Stortford?

      We open from 8.30am to 5.30pm, Monday to Friday. Although we are not onsite on Saturdays, we can take your booking or help with an enquiry on the phone from 8.30am to 12.30pm. We are closed on Sunday. 

    • Do you work on other makes of cars?

      We have a Mercedes Specialist in our group called Waterhouse, which is based in Braintree. Please contact them on 01376 329200 or visit waterhousebraintree.co.uk

      As far as other vehicles, we are trained and very experienced in Volkswagen, Audi, SEAT, Cupra and Skoda vehicles but have lesser knowledge of other vehicles and no access to their technical information. Therefore, while we are very flattered when asked, we regret we have to respectfully decline.

       

    • How can I make a booking for Service or Repair?

      Either call our Bishop's Stortford or Chelmsford branch or simply click the 'Book a Service/Repair' button shown on any page of our website. Enter your registration, select your Service or Repair, provide us a few final details and we'll contact you to confirm if your requested appointment date is available.  

    • Do you update online Digital Service Records?

      Yes, for Audi and Skoda vehicles from late 2012 and Volkswagen, SEAT and Cupra models from late 2016, we can update your digital service and repair record directly with your respective manufacturer and we print a certificate of confirmation. These certificates build up your service history record and in some cases the details can also be viewed via the manufacturers' phone app (please see their website for details if applicable).

    • Is your labour rate really half that of main dealers?

      Yes, even though we are all trained in the same way and have the same equipment and computers as main dealers, due to our lower overheads our labour rates are 50% less than theirs. Many of our repairs have fixed prices and we always use genuine parts, unless you ask us to fit otherwise.

    • Is my warranty affected by you servicing a vehicle under 3 years old?

      No, absolutely not as we follow the manufacturers' schedule, use genuine parts and update the digital service record. Our tools and equipment are the same as are used in the factory and main dealers. We are all group trained and attend courses at the Volkswagen Group head office in Milton Keynes.

  • Chelmsford

    Chelmsford

    Meet the team at our Chelmsford branch

    Our team

    • Ian Wright

      Reception Manager

      Ian started in 2023 as our Reception Manager following 15 years in car sales at Chelmsford Volkswagen

      Ian Wright

      Ian Wright

      Reception Manager

      Ian started in 2023 as our Reception Manager following 15 years in car sales at Chelmsford Volkswagen

      Ian Wright
    • Kerry Jones

      Service Advisor

      Kerry is a Service Advisor and joined us in 2022 having previously worked with Porsche and Audi in Chelmsford and Harold Wood... Read more

      Kerry Jones

      Kerry Jones

      Service Advisor

      Kerry is a Service Advisor and joined us in 2022 having previously worked with Porsche and Audi in Chelmsford and Harold Wood

      Kerry Jones
    • Martyn Reeve

      Service Advisor

      Martyn is a Service Advisor and has 8 years experience with VWAuditec. He is very knowledgable on all technicial aspests of Volksw... Read more

      Martyn Reeve

      Martyn Reeve

      Service Advisor

      Martyn is a Service Advisor and has 8 years experience with VWAuditec. He is very knowledgable on all technicial aspests of Volkswagen Group vehicles 

      Martyn Reeve
    • Matthew Church

      Technician

      Matt has been working on Volkswagen vehicles for over 22 years, having joined many of us who worked at Chelmsford Volkswagen (Nige... Read more

      Matthew Church

      Matthew Church

      Technician

      Matt has been working on Volkswagen vehicles for over 22 years, having joined many of us who worked at Chelmsford Volkswagen (Nigel Grogan/Lind/Inchcape) together 

      Matthew Church
    • Oliver Wiseman

      Technician

      Olly joined our highly experienced workshop team in 2023 having worked for Kia for 5 years and Volvo for 4 years

      Oliver Wiseman

      Oliver Wiseman

      Technician

      Olly joined our highly experienced workshop team in 2023 having worked for Kia for 5 years and Volvo for 4 years

      Oliver Wiseman
    • George Fordham

      Technician

      George started as an apprentice with Volkswagen when he was 16 years old and 18 years later is still enjoying his roll as a highly... Read more

      George Fordham

      George Fordham

      Technician

      George started as an apprentice with Volkswagen when he was 16 years old and 18 years later is still enjoying his roll as a highly experienced and qualified technician 

      George Fordham
    • Julia Perks

      Accountant

      Julia is our accountant at Chelmsford and also works at our sister Mercedes branch in Braintree (Waterhouse Cars)

      Julia Perks

      Julia Perks

      Accountant

      Julia is our accountant at Chelmsford and also works at our sister Mercedes branch in Braintree (Waterhouse Cars)

      Julia Perks
    • Jamie Hinton

      Director & Master Technician

      Jamie is a certified Master Technician, the highest achievable qualification in the motor trade. He has been with the Volkswagen g... Read more

      Jamie Hinton

      Jamie Hinton

      Director & Master Technician

      Jamie is a certified Master Technician, the highest achievable qualification in the motor trade. He has been with the Volkswagen group for 24 years

      Jamie Hinton
    • Julian Cowell

      Director

      Julian has 30 years of Volkswagen and Audi experience having worked at Nigel Grogans (which later became Lind and then Inchcape) V... Read more

      Julian Cowell

      Julian Cowell

      Director

      Julian has 30 years of Volkswagen and Audi experience having worked at Nigel Grogans (which later became Lind and then Inchcape) Volkswagen Chelmsford. He is a qualified Volkswagen Technician 

      Julian Cowell
    Chelmsford
    12B Baynes Place Waterhouse Business Park Chelmsford Essex CM1 2QX

    Chelmsford FAQs

    FAQs

    • Where is the Chelmsford branch?

      Our address is 12B Baynes Place, Waterhouse Business Park, Chelmsford CM1 2QX.

      At the traffic lights outside Wickes on Waterhouse Lane, turn in beside the store and take the first left as if you are trying to enter the car park. Volvo Chelmsford will be on your right and you should take the first right after Volvo. Now just drive to the end of the road and we are straight ahead through the metal gates. 

    • What are your opening hours for Chelmsford?

      We open from 8.30am to 5.30pm, Monday to Friday. Although we are not onsite on Saturdays, we can take your booking or help with an enquiry on the phone from 8.30am to 12.30pm. We are closed on Sunday.

    • Do you work on other makes of cars?

      We have a Mercedes Specialist in our group called Waterhouse, which is based in Braintree. Please contact them on 01376 329200 or visit waterhousebraintree.co.uk

      As far as other vehicles, we are trained and very experienced in Volkswagen, Audi, SEAT, Cupra and Skoda vehicles but have lesser knowledge of other vehicles and no access to their technical information. Therefore, while we are very flattered when asked, we regret we have to respectfully decline.

       

    • How can I make a booking for Service or Repair?

      Either call our Bishop's Stortford or Chelmsford branch or simply click the 'Book a Service/Repair' button shown on any page of our website. Enter your registration, select your Service or Repair, provide us a few final details and we'll contact you to confirm if your requested appointment date is available.  

    • Do you update online Digital Service Records?

      Yes, for Audi and Skoda vehicles from late 2012 and Volkswagen, SEAT and Cupra models from late 2016, we can update your digital service and repair record directly with your respective manufacturer and we print a certificate of confirmation. These certificates build up your service history record and in some cases the details can also be viewed via the manufacturers' phone app (please see their website for details if applicable).

    • Is your labour rate really half that of main dealers?

      Yes, even though we are all trained in the same way and have the same equipment and computers as main dealers, due to our lower overheads our labour rates are 50% less than theirs. Many of our repairs have fixed prices and we always use genuine parts, unless you ask us to fit otherwise.

    • Is my warranty affected by you servicing a vehicle under 3 years old?

      No, absolutely not as we follow the manufacturers' schedule, use genuine parts and update the digital service record. Our tools and equipment are the same as are used in the factory and main dealers. We are all group trained and attend courses at the Volkswagen Group head office in Milton Keynes.

Why choose VWAuditec for your service?

  • build
    Volkswagen Group Master Technicians
  • construction
    Latest manufacturer’s tools and factory diagnostic equipment
  • receipt_long
    Genuine parts with a 2 year unlimited mileage warranty
  • home_repair_service
    Labour rates half that of main dealers
  • fact_check
    All work upholds manufacturer’s warranties
  • addchart
    Digital Service record updates
Book your service

Book with our easy to use tool

We would love to stay in touch!
Communication from us might include, offers/latest news and new vehicle arrivals. We promise to never sell your data to any third parties. You can opt out of any communication from us by simply clicking 'unsubscribe' at the bottom of any emails.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Let us help you

Can't find what you're looking for?

If you can't find what you are looking for on our website, please get in touch with us by phone or email
Contact Us