Your brakes, your safety

The quality and performance of your braking system is paramount to the ability to stop your vehicle in the shortest distance possible in an emergency situation. That’s why we highly recommend Genuine Parts.

From our many years of experience we have found that aftermarket brake parts are made to a lesser standard than that specified by the Volkswagen Group. Even if they are made by the same third party manufacturer, they are produced to meet a slightly lower price point, with compromises in the manufacturing process. Genuine Parts not only meet the factory testing standards, they may be more competitively priced than you might think. Please contact us for a quotation. 

Brake condition check

We check the wear level and condition of your brakes during a Service but we will also check them outside of routine schedule if you have any concerns or your level warning light shows on the instrument cluster. Just phone or email us to check we are available and in most cases we can inspect and report on the condition and provide a replacement cost, while-you-wait. 

  • While-you-wait condition inspection available on request¬†
  • Manufacturer trained Technicians to highest Master level
  • Quality Genuine Parts recommended (we will fit your own supplied parts on request)
  • Prices quoted valid for 30 days and include parts, labour and VAT
  • Technician produced video providing overview of brake condition where required

Brake fluid change

Your vehicles brake fluid should be changed every 2 years, regardless of low mileage. Brake fluid is known as hygroscopic, which means it absorbs moisture from the atmosphere and a build up of water in the brake fluid can affect the braking performance. 

We update your Service book or digital record, directly with the manufacturer. 

Our brake fluid changes are a fixed price. Please contact us for a quote. 

Meet our team

Meet our team

Meet the team


  • Do you work on other makes of cars?

    We have a Mercedes Specialist in our group called Waterhouse, which is based in Braintree. Please contact them on 01376 329200 or visit

    As far as other vehicles, we are trained and very experienced in Volkswagen, Audi, SEAT, Cupra and Skoda vehicles but have lesser knowledge of other vehicles and no access to their technical information. Therefore, while we are very flattered when asked, we regret we have to respectfully decline.


  • How can I make a booking for Service or Repair?

    Either call our Bishop's Stortford or Chelmsford branch or simply click the 'Book a Service/Repair' button shown on any page of our website. Enter your registration, select your Service or Repair, provide us a few final details and we'll contact you to confirm if your requested appointment date is available.  

  • Why do you recommend Genuine Parts?

    Genuine parts have been tested and produced by your Volkswagen Group manufacturer and are therefore are best suited for your vehicle, providing the highest levels of safety and reliability. Genuine parts have a 2 year, unlimited mileage warranty*

    On occasions we can suggest aftermarket parts made by reputable makers who are known to produce parts and supply to the factory. 


    *Service items such as wiper blades and shock absorbers have a more limited warranty as they are subject to wear and tear and external forces. 


  • Is your labour rate really half that of main dealers?

    Yes, even though we are all trained in the same way and have the same equipment and computers as main dealers, due to our lower overheads our labour rates are 50% less than theirs. Many of our repairs have fixed prices and we always use genuine parts, unless you ask us to fit otherwise.

  • Is my warranty affected by you servicing a vehicle under 3 years old?

    No, absolutely not as we follow the manufacturers' schedule, use genuine parts and update the digital service record. Our tools and equipment are the same as are used in the factory and main dealers. We are all group trained and attend courses at the Volkswagen Group head office in Milton Keynes.

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