Servicing

We have a Mercedes Specialist in our group called Waterhouse, which is based in Braintree. Please contact them on 01376 329200 or visit waterhousebraintree.co.uk

As far as other vehicles, we are trained and very experienced in Volkswagen, Audi, SEAT, Cupra and Skoda vehicles but have lesser knowledge of other vehicles and no access to their technical information. Therefore, while we are very flattered when asked, we regret we have to respectfully decline.

Either call our Bishop's Stortford or Chelmsford branch or simply click the 'Book a Service/Repair' button shown on any page of our website. Enter your registration, select your Service or Repair, provide us a few final details and we'll contact you to confirm if your requested appointment date is available.  

Genuine parts have been tested and produced by your Volkswagen Group manufacturer and are therefore are best suited for your vehicle, providing the highest levels of safety and reliability. Genuine parts have a 2 year, unlimited mileage warranty*

On occasions we can suggest aftermarket parts made by reputable makers who are known to produce parts and supply to the factory. 

*Service items such as wiper blades and shock absorbers have a more limited warranty as they are subject to wear and tear and external forces. 

Yes, for Audi and Skoda vehicles from late 2012 and Volkswagen, SEAT and Cupra models from late 2016, we can update your digital service and repair record directly with your respective manufacturer and we print a certificate of confirmation. These certificates build up your service history record and in some cases the details can also be viewed via the manufacturers' phone app (please see their website for details if applicable).

Not all engines have a cambelt (also known as a timing or toothed belt) as some have a chain drive instead. Please contact us so we check the layout of your vehicle. 

If you do have a cambelt it is recommended that it is changed after 5 years or a high mileage (generally 80,000-120,000 miles), whichever comes first.

While it is rare for them to break, if they do so, it would in most cases cause serious damage to your engine, sometimes resulting in a complete replacement.

As some belts run the water pump but other don't, prices vary and so we would ask you to contact us with your registration number for a quote.

Once complete, not only will you have peace of mind and have secured your best resale value, we provide a manufacturers 2 year unlimited mileage warranty on all components replaced.

Yes, even though we are all trained in the same way and have the same equipment and computers as main dealers, due to our lower overheads our labour rates are 50% less than theirs. Many of our repairs have fixed prices and we always use genuine parts, unless you ask us to fit otherwise.

No, absolutely not as we follow the manufacturers schedule, use genuine parts and update the digital service record. Our tools and equipment are the same as are used in the factory and main dealers. We are all group trained and attend courses at the Volkswagen Group head office in Milton Keynes.

During a routine Minor Service we check and adjust all lights and levels and tyre pressures, change the engine oil and filter (excluding EV) and carry out a full inspection of your brakes, steering and suspension. We then update your service book (if applicable). For Audi and Skoda vehicles from late 2012 onwards and SEAT, Cupra and Volkswagen vehicles from later 2016 onwards, we update the online digital records directly with the manufacturer and print a certificate of confirmation. 

For a Major Service we carry out the same procedures as a Minor Service but also change the spark plugs and air filter on petrol vehicles and the fuel and air filter on diesel vehicles.