We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for our customers.
We pride ourselves on our customer care and will aim to do whatever is reasonably possible to resolve any concern. If you are not satisfied with any aspect of our service please contact our Management Team at the appropriate branch.
If under the exceptional circumstances that we are unable to resolve your concern ourselves, we abide by the Motor Industry Service and Repair Code of Practice which can be found on The Motor Ombudsman Website at www.themotorombudsman.org
The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process.
For further information you can visit The Motor Ombudsman website at www.themotorombudsman.org or call their Information Line on 0345 241 3008. Calls are charged at your local rate.